The EXIM Bank is proud of its rich history of promoting and contributing to the sustainable development of Jamaica's productive sector. At the forefront of this thrust is the focus on the growth of SME businesses through the development of more creative product offerings tailor-made to suit their general and unique needs.
Over the past 28 years the Bank has become an integral component of Jamaica's productive landscape, with a strong emphasis on the export sector, and has remained unwavering in its provision of maximum support to its sector of focus. This it does through an extensive range of short and medium term lending programmes in both foreign and local currencies, offered under favourable terms and conditions, which are tailored to individual industry requirements.
The Bank places particular focus on providing assistance to SME entities involved in non-traditional exports such as tourism, manufacturing, agro-processing, mining, information communication technology and services and the creative industry, along with their linkages. These linkage companies include operators of attractions, in-bond merchants and persons providing ground transportation services, haulage contractors, mechanical and electrical engineers who support the bauxite industry; as well as other companies in the service industry.
Another strong leverage point for the Bank is the deepening of the customer engagement process and relationship building through the expansion of its service offerings through the Bank's Business Advisory Services (BAS) which aims to provide guidance and support to SME's through workshops, useful business information via bas.eximbankja.com; email bulletins and social media channels and a weekly radio programme.
Excellent customer service has remained the hallmark of the Bank's interaction with its clients and this is evidenced by a client retention ratio of approximately 90% and a customer satisfaction survey endorsement of at least 85% for the past few years. The Bank is proud of its client base, which includes many of Jamaica's large, successful companies today. It is equally proud of many of the small and medium enterprises who have achieved marked levels of growth due to its interventions and innovative approaches to financing.
Today, EXIM Bank stands tall as Jamaica's premier trade financing institution and the Caribbean's first Export-Import Bank and plays a fundamental role in national development by providing a wide range of financing instruments at competitive interest rates to the country's productive sector.